Privacy Policy

Your privacy is important to us. This policy explains how SantaFei Technology collects, uses, and protects your information in connection with our AI-powered services and products.

Privacy Policy

Effective Date: June 11, 2025

At Santafei Consulting LLC ("we," "our," or "us"), operating the website santafei.com under the brand Santafei Technology, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.

This Privacy Policy explains how we handle data collected through our website, chatbot, contact forms, and other communications. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • a. Information You Provide Directly
    • Name, email address, phone number, company name, and any message or inquiry submitted through our contact forms or chatbot.
    • Information provided through email correspondence.
  • b. Information Collected Automatically
    • Usage data (e.g., browser type, operating system, IP address, referring URLs, pages visited, and time spent on our website).
    • Cookies and similar technologies to enhance user experience and collect analytics.
  • c. Chatbot Interactions
    • Transcripts or summaries of interactions with our AI-powered chatbot, which may include personal or business-related inquiries.

2. How We Use Your Information

  • To respond to your inquiries and provide the services you request
  • To improve our website, chatbot performance, and overall user experience
  • To analyze traffic and usage patterns using analytics tools
  • To communicate with you about our services, updates, or offers (with your consent where required)
  • We do not sell your personal data to third parties.

3. Data Sharing and Disclosure

We do not share your personal data with third parties except in the following circumstances:

  • Service Providers: We may share data with trusted third-party vendors who perform functions on our behalf (e.g., website hosting, analytics tools). These providers are bound by confidentiality and data protection obligations.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity under appropriate privacy safeguards.

4. Cookies and Analytics

  • We use cookies and similar tracking technologies to:
    • Recognize repeat visitors
    • Understand user behavior and traffic patterns
    • Improve site functionality and performance
  • You can control the use of cookies through your browser settings. Some features of the site may not function properly without cookies.
  • We may use tools such as Google Analytics to collect and analyze anonymized usage data.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

However, no data transmission over the internet or method of storage can be guaranteed to be 100% secure. We encourage you to take precautions when communicating with us online.

6. Your Rights

Depending on your location, you may have rights under data protection laws, including:

  • The right to access, update, or delete your personal data
  • The right to withdraw consent (where applicable)
  • The right to object to certain data uses
  • The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at the email provided below.

7. International Data Transfers

Our website is operated in the United States. If you are accessing our site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S. and other countries.

8. Children's Privacy

Our services are not intended for use by children under the age of 13 (or equivalent minimum age in relevant jurisdictions), and we do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Effective Date." We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Santafei Consulting LLC
Website: https://santafei.com
Email: [email protected]